Frequently asked questions
How do I contact customer service?
You can reach us at support@ciriel.co.uk. We usually reply within 1 working day.
Can I return my order?
Yes, you have the right to return your order up to 30 days after receiving it. Please get in touch first at support@ciriel.co.uk to register your return.
How do returns work?
Returns are done in 4 easy steps: register your return by email, fill in the returns form, send your parcel back with Track & Trace, receive your refund within 5 working days.
When will I get my money back?
As soon as we have received and checked your return, the amount will be refunded to your account within 5 working days.
Do I need to register my return first?
Yes, returns must always be registered in advance through our customer service. Without registration we are unfortunately unable to process the return.
Who is responsible for the return shipment?
As the sender, you are responsible for the return shipment yourself. Always use a Track & Trace code to avoid any problems.
What are the delivery times?
Order before 10:00 pm → next-day delivery. During busy periods → 2-3 working days.
Will I receive a Track & Trace code?
Yes, once your order has shipped you will receive a Track & Trace code by email so you can follow your order.
What are the shipping costs?
Shipping is always free on all orders, with no minimum spend.
Where is my order shipped from?
All orders are shipped from our international warehouse and are available directly from stock.
How can I track my order?
You can track your order 1 day after purchase via the tracking link you receive by email.
