Shipping Policy
At Ciriel, we work every day to make sure your order goes smoothly. We are in direct contact with our supplier, so you always know where you stand.
Always free shipping
No surprises at checkout. All orders are delivered to your home for free — regardless of the number of products or the order value.
Delivery time
Our products are shipped directly from our international supplier to you. This keeps the price low and the number of transport movements limited — better for your wallet and for the environment.
Orders placed before 21:00 (UK time, GMT) are processed the same working day. If you order later, we start on the next working day.
- Processing time: 1–2 working days
- Delivery time: 4–6 working days
In total, you will receive your order on average within 5–8 working days of placing it. The times stated are averages; no rights can be derived from them.
Sustainable shipping
We ship our products directly from our supplier to you. This approach significantly reduces CO₂ emissions and costs, which allows us to offer free shipping. By choosing this method, we limit the number of stopovers and transport movements — better for the environment. 🌱
Import fees
Please note that import fees may be charged on delivery, depending on your location. These costs fall outside our responsibility and are not covered or refunded by Ciriel.
Tracking your order
As soon as your parcel is on its way, you will receive a tracking link by email. That way you can see exactly where your order is.
Questions?
First check our frequently asked questions — chances are your answer is already there. Can't find your question? Then feel free to contact us via our contact page. Our team is available on working days and responds within 24 hours.
Company details
Ciriel is a brand owned and operated by Origin Commerce Group LLC
30 N Gould St Ste R
Sheridan, WY 82801-6317, US
Business License Number: 2026-002021291
Email: support@ciriel.co.uk
Phone: +19295978694
Opening hours: Monday to Friday, 09:00 – 17:00 (response within 24 hours on working days)
Instagram: @ciriel.official · Facebook: Ciriel
