Ciriel | Styling Comb
Fast styling and drying
Simple and easy to use
Shiny and healthy results
Suitable for all hair types
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ciriel.co.uk.
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at support@ciriel.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, sale items and gift cards cannot be returned.
Your statutory 14-day cancellation right (UK)
Without prejudice to the above, under the UK Consumer Contracts Regulations 2013 you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition that you received it — unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we'll let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within ten working days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
Please contact us at support@ciriel.co.uk if more than 15 working days have passed since we approved your return.
Company details
Ciriel is a brand owned and operated by Origin Commerce Group LLC
30 N Gould St Ste R
Sheridan, WY 82801-6317, US
Business License Number: 2026-002021291
Email: support@ciriel.co.uk
Phone: +19295978694
Opening hours: Monday to Friday, 09:00 – 17:00 (response within 24 hours on working days)
Instagram: @ciriel.official · Facebook: Ciriel
At Ciriel, we work every day to make sure your order goes smoothly. We are in direct contact with our supplier, so you always know where you stand.
Always free shipping
No surprises at checkout. All orders are delivered to your home for free — regardless of the number of products or the order value.
Delivery time
Our products are shipped directly from our international supplier to you. This keeps the price low and the number of transport movements limited — better for your wallet and for the environment.
Orders placed before 21:00 (UK time, GMT) are processed the same working day. If you order later, we start on the next working day.
- Processing time: 1–2 working days
- Delivery time: 4–6 working days
In total, you will receive your order on average within 5–8 working days of placing it. The times stated are averages; no rights can be derived from them.
Sustainable shipping
We ship our products directly from our supplier to you. This approach significantly reduces CO₂ emissions and costs, which allows us to offer free shipping. By choosing this method, we limit the number of stopovers and transport movements — better for the environment. 🌱
Import fees
Please note that import fees may be charged on delivery, depending on your location. These costs fall outside our responsibility and are not covered or refunded by Ciriel.
Tracking your order
As soon as your parcel is on its way, you will receive a tracking link by email. That way you can see exactly where your order is.
Questions?
First check our frequently asked questions — chances are your answer is already there. Can't find your question? Then feel free to contact us via our contact page. Our team is available on working days and responds within 24 hours.
Company details
Ciriel is a brand owned and operated by Origin Commerce Group LLC
30 N Gould St Ste R
Sheridan, WY 82801-6317, US
Business License Number: 2026-002021291
Email: support@ciriel.co.uk
Phone: +19295978694
Opening hours: Monday to Friday, 09:00 – 17:00 (response within 24 hours on working days)
Instagram: @ciriel.official · Facebook: Ciriel
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Frequently asked questions
Can I return my order?
Yes, you have the right to return your order up to 30 days after receiving it. Please get in touch first at support@ciriel.co.uk to register your return.
How do returns work?
Returns are done in 4 easy steps:
1. Register your return by email
2. Fill in the returns form
3. Send your parcel back with Track & Trace
4. Receive your refund within 5 business days
When will I get my money back?
As soon as we have received and checked your return, the amount will be refunded to your account within 5 business days.
Do I need to register my return first?
Yes, returns must always be registered in advance through our customer service. Without registration we are unfortunately unable to process the return.
Who is responsible for the return shipment?
As the sender, you are responsible for the return shipment yourself. Always use a Track & Trace code to avoid any problems.
What are the delivery times?
Order before 10:00 pm → next-day delivery
During busy periods → 2-3 working days
